Policies

General Policy

No refunds will be issued for class or event purchases. You may receive account credit if cancellation is made within the proper cancellation window.

Class Cancellations

If you cancel within 12 hours or do not show up to your scheduled class, you will lose this class regardless of your YUG Wellness membership status. This includes all yoga, aerial, and pilates classes.

Late Arrivals & Arrival Time

For mat classes, please arrive 15 minutes prior. For reformer classes, arrive 10 minutes prior. Students must be checked in and physically IN THE CLASS when class begins, or else it is considered a late arrival. For the safety and peace of all students, late arrivals are not permitted once the class has started. If you arrive late and are denied entry, it will be considered a late cancellation.

Waitlist Policy

If a class is full, you can join the waitlist. If a spot opens up, you will be automatically added to the class and notified via email. The standard 12-hour cancellation policy applies once you are added to the class from the waitlist.

Events & Workshops

Special events, workshops, and trainings require a 48-hour cancellation notice for account credit. Cancellations made within 48 hours of the event are strictly non-refundable and non-creditable.

Phone Policy

To maintain a peaceful environment, we ask that all cell phones be silenced and left in the cubbies outside the practice room. No phones are allowed inside the class during practice.